Privacy Policy

At Roundhouse Tyres, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our tyre supply and fitting services.

Who We Are

Roundhouse Tyres is a tyre supply and fitting business based in Wigan.

Business name: Roundhouse Tyres
Telephone: 01942 496 499

For the purposes of UK data protection law, Roundhouse Tyres is the data controller responsible for the personal information we collect and use.

Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a quote, book a service, or use our website.

This may include:

Your name
Telephone number
Email address
Vehicle details, such as make, model, tyre size, or registration number
Service details, such as tyre fitting requirements or preferred appointment information
Location details where mobile tyre fitting is requested
Messages or enquiry details you send to us
Website usage information, such as pages visited, device type, browser type, and IP address

How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotes and service information
Arrange tyre supply and fitting appointments
Carry out mobile tyre fitting where requested
Contact you about your booking or enquiry
Keep records of services provided
Improve our website, customer service, and business operations
Meet any legal, accounting, or regulatory requirements

Our Lawful Basis for Using Your Data

Under UK data protection law, we must have a lawful reason for using your personal information.

We may use your data because:

It is necessary to respond to your enquiry or provide a service you have requested
It is necessary for our legitimate business interests, such as managing customer enquiries and improving our services
It is necessary to comply with legal obligations, such as record keeping and accounting
You have given consent, for example where you agree to receive marketing updates

Where we rely on consent, you can withdraw your consent at any time.

Marketing

We will only send marketing messages where we have a lawful basis to do so. This may include where you have given consent or where we are permitted to contact existing customers about similar services.

You can ask us to stop sending marketing communications at any time by contacting us using the details on this page.

Cookies and Website Tracking

Our website may use cookies or similar technologies to help it work properly, improve performance, and understand how visitors use the site.

Cookies may collect information such as your browser type, device, pages visited, and general website activity. Where cookies are not strictly necessary for the website to function, visitors should be given a choice before those cookies are used. The ICO states that website visitors need to be told that cookies are being used and, for non-essential cookies, consent is required.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not work correctly if cookies are disabled.

Who We Share Your Information With

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, provide services, or comply with legal requirements. This may include:

Website hosting providers
Email and communication providers
Booking or enquiry form providers
Payment processors, where applicable
Accountants, legal advisers, or professional service providers
Regulatory authorities where required by law

Where we use third-party service providers, we only share the information needed for them to provide their service.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected.

Enquiry information may be kept for a reasonable period so we can respond, follow up, and maintain service records. Customer and transaction records may be kept for longer where required for accounting, tax, legal, or business record purposes.

If a specific retention period does not apply, we will use the nature of the information and the reason it was collected to decide how long it should be kept. The ICO states privacy notices should explain retention periods or the criteria used to decide them.

How We Protect Your Information

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This may include secure systems, restricted access, password protection, and using reputable service providers for website hosting, forms, and communications.

Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Request the transfer of your information, where applicable
Withdraw consent where we rely on consent

The ICO confirms that privacy notices should explain people’s information rights, including the right to withdraw consent where consent is the lawful basis.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.